We want you to love your SOLTRRA piece.

We do not offer refunds for change-of-mind purchases, unless required by law. However, eligible items may be returned for store credit.

Eligibility

To be eligible for a return or exchange, your item must be:

• Returned within 14 days of delivery.

• Unused, unworn and in its original condition.

• Returned in its original packaging.

Refunds & Exchanges

Simply contact us within 14 days of receiving your order, and we'll guide you through the return process.

Once your return has been received and inspected, we'll issue a refund to your original payment method or arrange an exchange—whichever you prefer.

Please note that return shipping costs are the responsibility of the customer unless your item arrives damaged, faulty or incorrect.

Handcrafted Pieces

Each SOLTRRA piece is carefully handcrafted in small batches. As a result, slight variations in bead placement, colour, texture or finish may naturally occur. These subtle differences are part of the unique character and craftsmanship of each piece and are not considered faults.

Faulty or Incorrect Items

We take great pride in the quality of every SOLTRRA piece. If you believe your item has arrived damaged, faulty or you have received the incorrect item, please contact us as soon as possible.

When getting in touch, please include:

• Your order nO.

• A brief description of the issue.

• a Clear photograph of the Fault.

We'll assess the item and work with you to provide an appropriate remedy in accordance with Australian Consumer Law.

Contact Us

To begin a return or exchange, or if you have any questions, please contact us at: