We hope you love your SOLTRRA piece. If it isn’t quite right, eligible items may be returned for an exchange or store credit within 14 days of delivery.

Change-of-Mind Returns

To be eligible for a change-of-mind return, your item must:

  • Be returned within 14 days of delivery

  • Be unused, unworn and in its original condition

  • Include all original packaging and accompanying materials

  • Show no signs of wear, damage, marks, makeup or alteration

SOLTRRA does not offer refunds for change-of-mind purchases. Approved change-of-mind returns will receive an exchange or store credit.

Store credit will be issued for the purchase price of the returned item and will not include original shipping charges.

How to Request a return

Please contact us within 14 days of receiving your order.

Include:

  • Your full name

  • Your order number

  • The item you wish to return

  • Your reason for returning it

Please wait for return instructions before sending your item. Returns sent without prior approval may not be accepted.

Return shipping

Customers are responsible for the cost of returning change-of-mind purchases. We strongly recommend using a tracked postal service, as SOLTRRA cannot accept responsibility for returns that are lost or damaged in transit.

Original shipping charges are non-refundable unless the item is faulty, damaged or incorrect.

Faulty, Damaged or Incorrect Items

Every SOLTRRA piece is carefully inspected before dispatch. If your order arrives faulty, damaged or incorrect, please contact us aSAP and provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the item and the issue

We will assess the item and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Where an item has a major problem, customers are entitled to choose a refund or replacement in accordance with Australian Consumer Law.

Hand-Finished Pieces

SOLTRRA pieces feature detailed beadwork and are produced in limited quantities. Minor variations in bead placement, colour, texture and finish may occur and are part of the individual character of each piece.

These natural variations are not ordinarily considered faults. However, this does not exclude or limit any rights available under Australian Consumer Law.

Processing Your Return

Once your return has been received and inspected, we will notify you of the outcome.

Approved exchanges or store credits will generally be processed within five business days of receiving the returned item. Additional delivery charges may apply when sending an exchanged item.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

For further assistance, please contact;