REFUND & exchange POLICY

We offer a full refund or exchange within 14 days of receiving your order.

To be eligible, items must be:

• Returned in their original packaging

• Not used

Simply reach out to us within 14 days of delivery, and we’ll guide you through the process. Once your return is received and inspected, we’ll issue a refund to your original payment method or arrange an exchange — whichever you prefer.

Please note: return shipping costs are the responsibility of the customer, unless the item arrives damaged or faulty.

To begin a return or exchange, please contact us at:
soltrracustomercare@gmail.com

FAQ: What if my item arrives damaged or faulty?

Each SOLTRRA piece is crafted and packaged with care, but in the rare instance that something arrives damaged or not as expected, we apologise.

Kindly include your order number and a clear photo of the issue. We’ll take care of it promptly with a replacement, refund, or exchange, depending on your preference.

Please get in touch with us as soon as possible at:
soltrracustomercare@gmail.com