PRIVACY POLICY
Last updated: 7 November 2026
At SOLTRRA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase or interact with us.
By using our website, you acknowledge that your personal information may be handled in accordance with this Privacy Policy.
INFORMATION WE COLLECT
DATA SECURITY AND STORAGE
When you visit or shop with SOLTRRA, we may collect the following information:
Personal details: Your name, email address, telephone number and billing and shipping addresses.
Order information: Products purchased, order history, payment status and delivery details.
Payment information: Payment details necessary to process your transaction. Payments are handled through secure third-party payment providers.
Technical information: Your IP address, browser type, device information and information about how you interact with our website.
Marketing preferences: Your preferences regarding promotional emails, updates and other communications.
Customer communications: Any information you provide when contacting us with an enquiry, feedback or return request.
You are not required to provide all personal information requested; however, certain information may be necessary to process your order or provide our services.
HOW WE USE YOUR INFORMATION
We collect and use your personal information for purposes including:
Processing and fulfilling orders.
Arranging shipping and delivery.
Processing payments, refunds and exchanges.
Communicating with you about your purchases and enquiries.
Providing customer support.
Sending promotional emails, product updates and marketing communications where you have subscribed or otherwise consented.
Improving our website, products and customer experience.
Preventing fraudulent transactions and maintaining website security.
Meeting our legal and regulatory obligations.
We will not use your personal information for unrelated purposes without an appropriate legal basis
SHARING YOUR INFORMATION
SOLTRRA does not sell or rent your personal information to third parties.
We may share relevant information with trusted third-party service providers where necessary to operate our business, including:
Payment providers: To securely process payments and transactions.
Shipping and delivery providers: To fulfil and deliver your orders.
Website and e-commerce providers: To operate, maintain and support our online store.
Marketing and analytics providers: To help us understand website performance and communicate with customers.
Professional advisers and authorities: Where necessary to meet legal obligations or protect our business and customers.
These providers may only access the information reasonably required to perform their services, subject to applicable arrangements and legal requirements.
COOKIES AND WEBSITE TRACKING
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.
Cookies may be used to:
Remember your preferences and shopping cart.
Support website functionality.
Analyse website traffic and performance.
Understand customer browsing behaviour.
Support relevant advertising and marketing activities.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, modification or disclosure.
Your information may be stored electronically through our website platform and trusted third-party service providers. While we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure.
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including any legal, accounting or business requirements.
INTERNATIONAL CUSTOMERS AND OVERSEAS DISCLOSURE
SOLTRRA operates from Australia and may serve customers internationally.
Your personal information may be processed or stored by third-party service providers located outside Australia. These providers may operate in countries including the United States and other jurisdictions where our website, payment, shipping or marketing services are hosted or supported.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.
YOUR PRIVACY RIGHTS
Depending on applicable privacy laws, you may have the right to:
Request access to the personal information we hold about you.
Request corrections to inaccurate or outdated information.
Withdraw your consent to receive marketing communications.
Request deletion of personal information where legally permissible.
If you no longer wish to receive marketing emails from SOLTRRA, you can unsubscribe using the link included in our emails.
Please note that certain information may need to be retained to fulfil legal, accounting or transactional obligations..
CHILDREN’S PRIVACY
Our website and products are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate authorisation or consent where required by law.
If you believe a child has provided us with personal information inappropriately, please contact us so that we can address the matter.
CHANGES TO THIS PRIVACY POLICY
SOLTRRA reserves the right to update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or applicable legal requirements.
Any updates will be published on this page, with the revised date displayed at the top of the policy.
CONTACT US
If you have any questions, concerns or requests regarding this Privacy Policy or the personal information we hold about you, please contact us:
@soltrracustomercare@gmail.com
We always aim to respond to all privacy-related enquiries ASAP xx